Help Center
Need help with Gigs?
In this article
Finding Your IMEIPreparing Your DeviceInstructions for Different DevicesAndroid DeviceiOS DeviceSamsung DeviceAdditional ResourcesImportant Note
Home
For Subscribers - Plan Holder Help Center
Devices & SIMs
eSIM

Find out if your device is eSIM compatible

Edited

Are you curious about whether your device supports eSIM plans? You're in the right place! This guide will walk you through the steps to check your device's compatibility with eSIM technology. Let's get started!

Finding Your IMEI

To determine if your device supports eSIM plans, you'll first need to locate your IMEI (International Mobile Equipment Identity) number. Review this đź”— find your device IMEI for more detail.

Preparing Your Device

💡 Depending on your device’s capabilities, if you have more than one SIM card installed, you may need to temporarily disable or remove one of the SIM cards before attempting to download the eSIM.

Instructions for Different Devices

Android Device

  1. Open the Settings app on your device.

  2. If you see a search bar in Settings, type in “IMEI.” The option “IMEI” (or similar wording) should appear. Alternatively, you can navigate to About phone > Device Details.

  3. Tap on “IMEI.”

  4. Enter your IMEI on the Scan code on the packaging screen in the Gigs Connect app.

  5. Select Continue to check if your device is compatible.

iOS Device

  1. Go to Settings > General > About.

  2. For iOS 15 and newer, scroll to the bottom of the About page to find your IMEI. For older iOS versions, look for the “Available SIM” section or “Digital SIM.”

  3. In the Gigs Connect app, enter your IMEI or scan the IMEI code from your device's packaging.

  4. Select Continue to determine if your device is compatible.

Samsung Device

  1. Open the Settings app.

  2. If you see a search bar, type “IMEI.” The option “IMEI information” (or similar wording) should appear. You can also go to About phone > Status.

  3. Tap on “IMEI information.”

  4. Enter your IMEI on the Scan code on the packaging screen in the Gigs Connect app.

  5. Select Continue to check if your device is compatible.

Additional Resources

You can also find an example list of some commonly used devices that are đź”— devices are compatible with eSIM plans

Important Note

Not all users can access the Connect flow, as this depends on how their provider has set things up. If you are a non-Connect user or need more instructions on verifying eSIM compatibility, please visit our đź”— Guide: Find out if your device is eSIM compatible.

We hope this guide helps you quickly check your device's eSIM compatibility. Happy connecting!