Porting Timeframes

Porting a phone number from a losing telecom provider is a critical process that can vary in turnaround times based on the originating provider. It is essential to manage expectations with end-users throughout this process to ensure a smooth and successful subscription activation.

The porting process involves transferring a phone number from one telecom provider to another. This can be influenced by several factors, including the policies of the losing provider and the type of number being ported.

Different telecom providers have varying procedures and timelines for processing port requests. Some of the key factors that can affect turnaround times include:

• The specific telecom provider from which the number is being ported.

• The type of service associated with the number (e.g., mobile, landline).

• Any outstanding obligations or issues with the losing provider.

To ensure a successful subscription activation, it is crucial to communicate effectively with end-users. Here are some best practices:

• Provide clear timelines based on the expected turnaround times for the specific provider.

• Inform users about potential delays and the reasons behind them.

• Offer support and resources to assist users during the transition.

By aligning expectations and maintaining open communication, you can facilitate a smoother porting process and enhance user satisfaction.

The below table shows the average number of business days a port can take to complete by carrier:

The duration is likely to be longer than a standard port. Please allow at least 6 business days, excluding weekends and holidays, for the process to complete.

If it has been over 5 business days and the port is still pending, please check the troubleshooting points below (such as verifying the validity of the address and reviewing the account number).

If you still require assistance you have any questions about porting timeframes, feel free to reach out to Support!