Troubleshooting eSIM activation

Edited 16 days ago

If your eSIM isn't activating, try the following troubleshooting steps:

Confirm that your device is able to support eSIMs.

Turn your device off and then back on again.
Toggle airplane mode on and then off again.
Toggle roaming off and then on again.
Turn any active VPNs off.
Ensure you're connected to a working WiFi network or have a working SIM.
Check with your provider for any restrictions affecting your eSIM activation.

My eSIM Doesn't Have Service, What Should I Do?

If your eSIM has been activated but is experiencing service issues, follow these troubleshooting steps:

❗️You may need to turn off any other active SIMs in order to get your new eSIM working.

Turn your device off and then back on again.
Toggle airplane mode on and then off.
Turn roaming off and then on again.
Check that you haven't reached your usage limit.
Contact your provider for any restrictions affecting your eSIM service.