If a subscription is canceled, but not expired, then it is possible to resume a subscription. Within Dashboard you can use the “Actions” dropdown menu on the Subscription page. Once in the menu, you can click “Resume Subscription”. If a subscription is expired, this is no longer possible.

An end-user cannot reactivate an expired plan, nor is it possible to do this for them on Dashboard. However, they can purchase a new plan on a SIM that has had an expired subscription.

When a subscription has been cancelled, it will show on a user’s My Plans page until the end of the current subscription period (for example: the end of the month of cancellation for a Monthly subscription). Following the end of the subscription period, the status of the subscription will move from “cancelled” to “expired”. Expired subscriptions will no longer appear on the end-users My Plans page.

To reactivate the expired SIM card, the user will need to go through the activation flow on the Connect web app. This will create a new subscription for the user, which will appear on the My Plans page.

Once, the subscription is re-created, the same phone number as the previous subscription will be assigned to this new subscription, as it has been reserved for this user by the service provider.