Troubleshooting
Why can’t my end-user make calls or access data?
Follow steps 2 - 5 in the troubleshooting guide . Check Roaming – If the user is still unable to call or access data, ask the user to make sure that...
The plan status is "Active" but the End-User cannot place calls or access data
First, follow steps 2 - 5 in the troubleshooting guide. If your issue is not solved, please follow the steps below: If the user is still unable to cal...