Welcome to our comprehensive guide on the Fair Usage Policy. This article aims to explain the policy, its functionality, and how you can ensure compliance with its limits.

The Fair Usage Policy is designed to ensure that all network subscribers have equitable access to services. It prevents any single individual from monopolizing network resources, thereby providing a balanced experience for all users.

Carriers actively monitor network usage to identify excessive use, potential fraud, and spam activities. If a subscriber is found to be overusing the service, the carrier reserves the right to suspend functionality or terminate the subscription. Unfortunately, specific details regarding a carrier's Fair Usage Policy are not disclosed for security reasons, which means we cannot provide exact thresholds for when a service might be suspended.

Note: If you are a provider that leverages Connect, the Fair Usage Policy can be found in the Software Terms for your Connect instance.

i.e <your-project-name>.gigs.com/terms/software

The best way to remain within your Fair Usage limits is to utilize the service for regular, personal activities. Here are some tips to help you avoid exceeding your limits:

• Avoid uploading or downloading massive amounts of data.

• Refrain from sending mass or spam texts.

• Do not use voice services for solicitation or spam calls.

Fortunately, more than 99% of users will never reach the Fair Usage limit. If you are concerned that your line may be flagged, please contact Gigs Support for assistance.

If you are a subscriber, we recommend contacting your service provider directly, as they will have the most accurate information regarding your subscription.

Certain behaviors may lead to a line being flagged for violating the Fair Usage Policy. These include:

• A massive amount of data, calls, or texts during a billing cycle.

• A large volume of data, calls, or texts in a short period of time.

• Any activity that appears to be fraudulent or spam-related.

By being mindful of your usage and adhering to these guidelines, you can enjoy your services without interruptions. Thank you for taking the time to understand the Fair Usage Policy!