For Providers - Gigs Business Help Center (B2B)

How to get started with & manage your Business on the Gigs Platform
Getting Started
The Gigs Dashboard
Welcome to the Gigs Dashboard! This comprehensive interface is designed to help you manage all aspects of Gigs connectivity efficiently. Within the Da...
How do Payouts work?
Payouts are bi-monthly money transfers for transactions within a Gigs Connect project that pay funds to your Stripe Connect account. We send payouts o...
What is metadata?
This document provides a comprehensive overview of metadata within the Gigs platform, detailing its purpose, how to view and edit it, and important co...
User consent
In line with FCC regulations, Gigs products will ask for the user's consent to complete the following tasks: Replacing a SIM on an existing subscript...
How do I set up a Voucher?
This document provides a comprehensive guide on how to set up vouchers within the Gigs platform. If you require assistance, please reach out to the Gi...
What is Stripe Connect?
Stripe Connect is a powerful tool designed for businesses such as marketplaces and software platforms to facilitate payment routing between various p...
Gigs Customer Support Team
Welcome to the Gigs Support guide! Whether you have a question, need assistance, or want to report an issue, we're here to help. In this article, we'l...
Fair Usage Policy
Welcome to our comprehensive guide on the Fair Usage Policy. This article aims to explain the policy, its functionality, and how you can ensure compli...
Usage & Data Reporting
Verify active data use
Welcome to our guide on how to check data usage for end-user plans on the Gigs Dashboard! Whether you're managing subscriptions or just curious about ...
View subscriber usage data
Welcome to our guide on accessing and interpreting usage data within your subscription records! This feature is designed to help you keep track of you...
Data Usage accuracy and overview.
Welcome to our guide on data usage discrepancies! In this article, we will explore the common differences you might notice between the data reported b...
Guide: Usage Alerts
Welcome to our guide on usage alerts and notifications! Here, we’ll walk you through how Gigs keeps you informed about your data usage, ensuring you n...
How do we reconcile a potential error in reported usage?
If a subscriber believes that the usage data is inaccurate they may contact customer support for more information, please contact Gigs Support to cond...
How do network providers report usage?
AT&T Delay 2-5 days Frequency Updated every 3 hours Accuracy Up to 5-7% higher data reported than actual usage For more information on AT&T usage plea...
How is usage calculated?
Our Network Provider registers usage events for data, text and voice when it is sent from the network to the subscriber’s device. We rely upon the eve...