For Providers - Gigs Business Help Center (B2B)

How to get started with & manage your Business on the Gigs Platform
Getting Started
The Gigs Dashboard
Welcome to the Gigs Dashboard! This comprehensive interface is designed to help you manage all aspects of Gigs connectivity efficiently. Within the Da...
How do Payouts work?
Payouts are bi-monthly money transfers for transactions within a Gigs Connect project that pay funds to your Stripe Connect account. We send payouts o...
What is metadata?
This document provides a comprehensive overview of metadata within the Gigs platform, detailing its purpose, how to view and edit it, and important co...
User consent
In line with FCC regulations, Gigs products will ask for the user's consent to complete the following tasks: Replacing a SIM on an existing subscript...
How do I set up a Voucher?
This document provides a comprehensive guide on how to set up vouchers within the Gigs platform. If you require assistance, please reach out to the Gi...
What is Stripe Connect?
Stripe Connect is a powerful tool designed for businesses such as marketplaces and software platforms to facilitate payment routing between various p...
Gigs Customer Support Team
Welcome to the Gigs Support guide! Whether you have a question, need assistance, or want to report an issue, we're here to help. In this article, we'l...
Fair Usage Policy
Welcome to our comprehensive guide on the Fair Usage Policy. This article aims to explain the policy, its functionality, and how you can ensure compli...
Payments
Failed Payments
Understanding how to manage failed payments is crucial for maintaining your subscription services smoothly. This guide will walk you through the optio...
If the customer updates their payment method during an active subscription period, will the billing cycle restart or continue as normal?
The subscription billing cycle continues as normal — there is no change in service or billing dates moving forward.
Once an end-user updates their payment method, is there an option to pay immediately?
When the payment method is updated, Stripe will immediately begin its process to collect all outstanding payments. There is not a way to manually trig...
How does an end-user know if their payment went through successfully or was unsuccessful?
If it is the first payment for the subscription, the end-user will receive a “plan order receipt” email informing them that the payment was successful...
How many times will Gigs attempt a payment until the subscription is canceled?
Once a payment attempt has failed, it will be retried 4 times over the next duration of 21 days. In parallel, email notifications will be sent to the ...
How to refund a payment
A refund is returning funds from a successful purchase back to the original payment method of that purchase. A successful purchase is made when money ...
Usage & Data Reporting
Verify active data use
Welcome to our guide on how to check data usage for end-user plans on the Gigs Dashboard! Whether you're managing subscriptions or just curious about ...
View subscriber usage data
Welcome to our guide on accessing and interpreting usage data within your subscription records! This feature is designed to help you keep track of you...
Data Usage accuracy and overview.
Welcome to our guide on data usage discrepancies! In this article, we will explore the common differences you might notice between the data reported b...
Guide: Usage Alerts
Welcome to our guide on usage alerts and notifications! Here, we’ll walk you through how Gigs keeps you informed about your data usage, ensuring you n...
How do we reconcile a potential error in reported usage?
If a subscriber believes that the usage data is inaccurate they may contact customer support for more information, please contact Gigs Support to cond...
How do network providers report usage?
AT&T Delay 2-5 days Frequency Updated every 3 hours Accuracy Up to 5-7% higher data reported than actual usage For more information on AT&T usage plea...
How is usage calculated?
Our Network Provider registers usage events for data, text and voice when it is sent from the network to the subscriber’s device. We rely upon the eve...