Travel eSIM FAQ

Welcome to our guide on travel eSIMs! If you're planning a trip and want to stay connected without the hassle of traditional SIM cards, you've come to the right place. In this article, we'll cover everything you need to know about travel eSIMs, including their features, installation, and troubleshooting tips. Let's dive in!

A travel eSIM is a digital SIM that functions just like a physical SIM card, but it is designed specifically for use while traveling. The term eSIM stands for "embedded SIM," and unlike traditional plastic SIM cards, an eSIM does not need to be physically inserted into your device. Instead, it can be downloaded directly onto your phone, making it a convenient option for travelers.

Whether you can use your travel eSIM at home depends on the restrictions set by your provider. Generally, travel eSIMs are intended for use while you are traveling, so it's best to check with your provider for specific details.

Restrictions on your travel eSIM can vary based on your provider's policies. These restrictions may include:

• Service offerings

• Country restrictions

• Usage caps

For detailed information about your travel eSIM plan, we recommend contacting your provider.

Refer to our guide 🔗 Install my eSIM to install your travel eSIM.

❗️Additionally, it's a good idea to turn off your primary SIM to avoid unexpected roaming charges charges.

You can check your device's eSIM compatibility in our 🔗 Guide: Device eSIM compatibility.

If you accidentally delete your installed eSIM, you won't be able to reinstall the same eSIM, as eSIMs can only be installed once. Instead, you will need to obtain a new eSIM to install.

An eSIM can only be installed once and on a single device. If you need to use it on a different device, you must obtain a new eSIM.

Most travel eSIMs are not on a renewable plan. However, if you need clarification on your travel eSIM's renewal status, please check with your provider for confirmation.

To install and use your travel eSIM, you must have roaming turned on. To avoid roaming charges, it's also advisable to turn off your primary SIM.

Travel eSIMs connect to the nearest tower your provider has a contract with, so your carrier connection may change as you move.

If your travel eSIM isn't activating, try the following troubleshooting steps:

• Turn your device off and then back on again.

• Toggle airplane mode on and then off again.

• Toggle roaming off and then on again.

• Ensure you're connected to a working Wi-Fi network or have a working SIM.

• Check with your provider for any restrictions affecting your travel eSIM activation.

If your travel eSIM has been activated but is experiencing service issues, follow these troubleshooting steps:

❗️it's a good idea to turn off your primary SIM (if applicable) and then try the following with your Travel SIM.

• Turn your device off and then back on again.

• Toggle airplane mode on and then off.

• Turn roaming off and then on again.

• Check that you haven't reached your usage limit.

• Contact your provider for any restrictions affecting your travel eSIM service.

We hope this guide helps you navigate the world of travel eSIMs easily. Have safe travels, and stay connected!