For Subscribers - Plan Holder Help Center

In most cases, your plan will be activated immediately after it’s been purchased. However, there are some instances where activation can take up to 24...

Connect asks that you verify your email address when you sign-up via an email verification code. While the verification code will typically arrive wit...

Verification codes will expire after 5 minutes of being generated. If you attempt to use the code after that time, it will not work. Please try to res...

Welcome to our guide on Usage Alerts! These handy notifications are designed to help you keep track of your data usage and ensure you stay within your...

Welcome to our guide on mobile top-ups! This article will explore what a top-up is, how it works, and the various types available to enhance your mobi...

Welcome to our guide on changing your subscription plans on Connect! Whether you want to switch plans, add top-ups, or cancel a plan, we've got you co...

Welcome to our guide on identifying potentially fraudulent subscribers! While most users come to us with honest intentions, fraudulent behavior may oc...

A travel eSIM is a digital SIM that works like a physical SIM card, and is intended to be used while traveling in place of your regular SIM. eSIM stan...

After you've gotten your travel eSIM successfully installed, your eSIM will automatically try and connect to the network once you have arrived to a co...

If you are needing to reset the password for a user's voicemail, or if they are needing to update their voicemail password, please have them attempt t...

If you are wanting to increase or decrease the number of rings that happen before your voicemail is triggered, please follow the instructions per the ...

This article provides instructions for a user to locate Top-ups in Connect, apply a Top-up to a subscription, and how to use the “Add Data” card. A vi...

To transfer (or port) your number to another carrier, you will need to do the following: Reach out to your CURRENT provider to get your Account Number...

Keeping your payment information current is essential for a seamless experience with your service. If you need to update your credit card, don’t worry...

If you are the Gigs customer (the provider) and are needing instructions on how to create a voucher, please go here . This article explains how the e...

No - we never charge activation fees or cancellation fees.

Please refer to our Terms & Conditions for our refund policy. Where applicable, refunds can only be processed by contacting the customer service depar...

You should have received a receipt on the email address that you used to sign up. Please check your Spam folder for the email if it's not in your inbo...

The payment methods we currently accept are credit cards, Apple Pay, and Google Pay. We accept all the major credit cards: VISA Mastercard Maestro Ame...

Yes, all payment processing is done by a third-party credit card processor which has the following security measures: PCI Service Provider Level 1 Cer...

Your bill is made up of several different things, including taxes, other fees, and possible discounts. Please review the following drop-downs to get m...

You will be billed immediately when you first purchase a plan, and afterwards every 30 days from the date of your first purchase. E.g. if you purchase...

At Gigs, we are committed to providing you with the best service possible. We support a wide range of carriers within the United States, making stayin...

Welcome to our guide on correcting any incorrect porting information you submitted. Porting your phone number can sometimes have a few hiccups, but do...

Welcome to our guide on transferring your number to pSIM and eSIM! We understand that navigating the world of SIM cards can be tricky, so we're here t...

As soon as you select “Add Subscription” the number porting request is communicated to the donor carrier. The porting request is tied to the new subsc...

A donor carrier is the carrier that the phone number is originally operating under. During a number transfer, the intent is to move the phone number f...

For context on what porting is, please check here . Current provider: The provider that you're currently with. This is the provider you're trying to ...

Porting can take a few hours or up to two business days, in a limited number of cases. In most cases, a number port request will be completed after th...

Most importantly : subscribers should not cancel their old carrier account until their number port has been completed and their new plan is active. Ab...

Welcome to our guide on SIM card activation! Understanding the activation policy is essential to ensure you can enjoy uninterrupted service. Here’s wh...

Question: Is it possible to replace a SIM, or convert a sim (pSIM > eSIM or eSIM > pSIM)? Answer: Yes, swapping from eSIM or pSIM to both eSIM and p...

Your device may contain two IMEIs: IME1 (the physical SIM IMEI) and IME2 (the eSIM IMEI). These can both be found by using the simple steps below, for...

In the US, our service supports 5G, 4G & LTE networks on AT&T or T-Mobile, depending on the device purchased and commercial agreement with Gigs. In Ge...

If you have a physical SIM card, the ICCID is visible in 2 locations: On the back of the larger plastic card that enclosed the SIM card under the bar ...

Once you have successfully purchased your plan, your phone number will be displayed in the following locations: On the checkout page once you have suc...

Please contact customer support for further assistance.

Welcome to our guide on international roaming! If you're planning to travel abroad and want to stay connected, it's essential to understand how intern...

Your plan is provided by either the domestic AT&T network or T-Mobile network. You can see the network coverage in on the following maps. Please note ...

Welcome to our guide on plan activation! Understanding how your plan works with your SIM card ensures a smooth experience. Let's dive into the details...

Welcome to our guide on managing your Gigs Connect subscription! We understand that flexibility is essential when it comes to your subscription plans....

We have great news if you recently canceled your subscription but are considering returning it. You can easily reactivate your account and keep your o...

We understand that managing your subscription is important to you. In this article, we’ll clarify the current options available for your Gigs Connect ...

You can refer to our terms of service & privacy policy on the settings page within Gigs Connect.

If you are looking for guidance on how to change your plan, please refer to this article here . You can cancel your subscription by doing the followi...

A plan is subscription-based service that renews on a set cadence (either 30, 180 or 365 days). When you purchase a plan, you will automatically be en...

You can have multiple plans on one Gigs Connect account. However, please note that one plan is associated with only one device and one SIM. Therefore,...

The plans are unlimited, however depending on the specific plan, your roaming speed may be throttled past a certain usage amount. Please refer to our ...