Guide: Subscriptions Tab

Welcome to the Gigs documentation! This article provides a comprehensive overview of how to manage subscriptions within your project. From filtering and exporting data to adding new subscriptions, we’ve got you covered!

In the Subscriptions tab, you’ll find a quick overview of all subscriptions in your project, along with relevant information for each subscription. Here’s what you can expect to see:

• Plan

• The subscription's activation status

• User (by name)

• SIM ICCID number (including the carrier for that SIM)

• Date the subscription was created

For Canceled and Ended subscriptions, you will also see a column for the Cancellation Reason.

To filter the results on the page, click the Filter button under the Subscriptions page tabs. You can filter the results by:

• User

• Status

• Canceled

• Plan

• SIM

• Phone Number

  

You can also quickly filter the results by their status by clicking on the subtitles (or tabs) directly under the Subscriptions page title. These are labeled as follows:

• All: Shows all subscriptions in your project

• Active: Shows all active subscriptions, including those that have been canceled but not yet ended

• Canceled: Shows all canceled subscriptions that haven't ended yet

• Pending: Shows all subscriptions that have a pending status and haven't been activated yet

• Ended: Shows all subscriptions that have fully ended

This exciting new feature will soon be released. It will allow dashboard members to create their own subscriptions directly from the dashboard.

Clicking the Export button in the Subscriptions tab allows you to export all the currently filtered information into CSV format. Our customers typically use this feature for internal reporting or other record-keeping needs.

The search bar is a handy tool that can be used to find a specific subscription in your project. This is particularly useful as your user base grows with Gigs. You can search using the ICCID, IMEI, or subscription ID.

If you click on an individual subscription, you'll be taken to a page that provides more detailed information, including:

• Usage

• User

• Plan

• SIM

• Device

• Payments made during the subscription duration

The left side of the page also displays the subscription settings, including Period Length, Subscription Type, Phone Number, and Subscription ID. The CSV file exported from the main page includes all this information.

On this page, the Actions button in the top right corner allows you to perform several different actions, including:

• Cancel the Subscription

• Exchange the SIM associated with the Subscription

• Replace the device associated with the subscription

• Generate port-out credentials

• Copy the ICCID, end-user email, or the subscription ID

If you choose to cancel a subscription, you will see a prompt asking for the following information:

• When should the subscription be canceled?

• Will there be a full refund or no refund?

• What is the cancellation reason?

We hope this guide helps you navigate the Subscriptions tab easily. If you have any questions or need further assistance, feel free to contact our support team.