Guide: Portings Tab

Welcome to our guide on the Portings Tab! This section is designed to help you navigate the porting process with ease. Whether you're looking to understand the different statuses of port requests or how to filter and search for specific ports, we've got you covered.

The Portings Tab is a dedicated area within your Gigs dashboard that displays only the lines associated with port IN requests. So that you know, it does not show port OUT requests. Check out these links for more information about 🔗 Porting In or 🔗 Porting Out.

To get to the Portings Tab, look for the "Portings" section on the left side of your Gigs dashboard. Alternatively, you can access it directly via the Porting section of your 🔗 Dashboard (please ensure you are logged into your Gigs dashboard with the appropriate permissions to view this section).

The Portings Tab contains various tabs and information that help you manage your porting requests effectively. Here’s a breakdown of what you can expect:

• All: Displays all port IN requests.

• Action Required: This shows port IN requests that require action before they can be successful, such as missing or incorrect information.

• In Progress: This section lists port IN requests that have been submitted and are awaiting a response from the current provider/carrier.

• Draft: Contains port IN requests that were started but not finished or submitted.

• Completed: Displays port IN requests that have been completed successfully.

• Ended: Shows port IN requests that have been canceled.

For each port request, you will find the following information:

• Phone Number: The phone number that is being ported over.

• Status: The current status of the port IN request.

• Message: Any decline or status message (if applicable).

• Recipient: The network the user is porting to.

• Donor: The user's current carrier (the donor or losing carrier).

• Created: The date when the port IN request was created.

• Last Updated: The date when the port IN request was last updated.

It's important to note that decline statuses are sent from the current provider or carrier. Each port IN request will have a status that indicates its current state. You can filter your view by clicking on the Filter button > Status and selecting the statuses you want to view. Here are the possible statuses:

• Canceled: The port IN request has been cancelled. If you still need the port, a new request will need to be created.

• Completed: The port was successful! No further action is required.

• Declined: There was an issue with the port, and it will need to be corrected and resubmitted.

• Draft: The port IN request was started but not finished or submitted.

• Expired: The port IN request has expired. If you still need the port, a new request will need to be created.

• Information Required: Required information is missing and needs to be provided before the port can be submitted.

• Pending: The port IN request has been submitted and is currently under review by the current provider.

• Requested: Similar to pending, but mostly seen with 🔗 BAN transfers.

You can easily export your current view, including any filters you have selected, into a CSV file by clicking the Export button in the upper right corner of the Portings Tab.

If you need to find a specific port, you can search by either the Port ID (which starts with "prt_" followed by a string of letters and numbers) or the Subscription ID (which starts with "sub_" followed by a string of letters and numbers) in the search bar located in the upper right corner. Once you perform a successful search, you will be automatically directed to that individual porting page.

• You can view and troubleshoot port requests without needing to look at individual subscriptions.

• Filter for ports that require action to streamline your workflow.

• Messages (decline codes) are displayed on the front page where applicable, allowing you to address the easier issues first.

• Check the timestamps in the Created & Last Updated columns to prioritize urgent ports.

• The CSV file can be a great resource for internal reporting or record-keeping.

We hope this guide helps you navigate the Portings tab confidently. If you have any further questions, feel free to contact our support team.