Guide: Plan Changes

Welcome to Gigs! We’re excited to help you navigate changing your subscription plans. Whether you want to upgrade for more data or downgrade to save some bucks, we’ve got you covered. This guide will walk you through everything you need about scheduling plan changes, managing your data usage, and more!

At Gigs, users can easily schedule a plan change in either direction—upgrading or downgrading—effective at the next renewal period. Here’s how it works:

If you wish to upgrade your base plan to a higher data allowance, it’s as simple as selecting your preferred plan in the “My Plans” section. The change will be scheduled for the next subscription renewal.

Customers can view any scheduled changes in Connect and have the flexibility to cancel the change up to one hour before the renewal time.

Subscribers can access Connect at any time to upgrade or downgrade their plan. The new plan will take effect in the next billing cycle.

Customers with fixed data plans will receive automatic email alerts as they approach their data limit. These alerts will prompt them to purchase a monthly top-up or upgrade to a higher-tier plan. Alerts are triggered at:

• 70% of data consumption

• 90% of data consumption

• 100% of data consumption

Customers can quickly check their data usage in Connect under “My Plans” anytime.

Plan changes can be made in Connect or the Dashboard. Remember, you can cancel the change up to one hour before the subscription renewal.

Here are a few essential points to keep in mind:

• A plan change can only occur between plans of the same validity (minimum period and subscription period).

• All plan changes must be scheduled for the next renewal period.

If subscribers have run out of data, SMSs, or minutes, they can book a Top-up to bridge the gap until their plan change is executed.

❗️ If you encounter issues changing the plan of a T-Mobile SIM, it may be a legacy SIM. Our 🔗 T-Mobile SIM Exchange article provides more information.

While customers can easily make plan changes themselves in Connect, you can also upgrade or downgrade your customers’ plans on their behalf from the Gigs Dashboard.

Soon, we’ll introduce hard caps on data, where data speeds will be throttled after customers exceed 100% of their data allowance, encouraging them to upgrade their plans.

To change plans in the Dashboard:

1. Click on the “Actions” button on the subscription page in the Dashboard.

2. If there are no eligible plans for switching in a project, this option will not be visible.

3. Select a new plan from the Slideover.

4. Click “More Details” for additional information on the new plan.

5. Click the “Change Plan” and “Accept” on the confirmation step.

6. Check that the Plan Change is scheduled for the next renewal period in the Plans section of the subscription page.
   

   

To cancel a plan change:

1. Navigate to the Plans section of the subscription page in the Dashboard.

2. Click on the “x” button next to the new plan that is scheduled.

3. Click “Yes, cancel plan change” on the popup.

4. Confirm that the Plan change is canceled and is no longer visible on the subscription.

Even if Usage Charts are disabled, you can access plan changes from Subscription Settings and Plan Details:

1. Click on the “Change Plans” button.

2. Land on the Change Plans tab (if the project has Top-ups) or the Change Plans Screen (if it doesn’t) and select a new plan.

3. Review the plan and click on “Select Plan.”

4. Review Checkout and click “Schedule Payment.”

5. Land on the success screen and click “Continue.”

6. Navigate to the subscription to see when the plan will change.

   

The Add Data card is visible in two places in Connect:

• The Subscription Details screen, accessed by clicking anywhere on the Subscription card.

• The My Plans screen is Connect's home screen for users with one or more subscriptions.

This card becomes visible once subscribers reach or exceed 70% of their data limit.

If a project has Usage Charts enabled, plans can be changed by tapping anywhere on the Add Data card (except for the Top-up Quick Actions).

1. Click on the “Change Plan” tab.

2. Follow the flow for Plan Changes without Usage Charts.

This process behaves the same as projects with usage charts disabled.

To cancel a plan change in Connect:

1. Navigate to the Subscription Details screen.

2. See the pending Plan Change.

3. Click “Cancel Plan Change.”

4. Confirm the cancellation.

5. Check that the Plan Change was successfully canceled.

We hope this guide helps you manage your subscription plans easily. If you have any questions, feel free to contact our support team.