What should we do with exchanged, used, or faulty physical SIM?
Edited
Exchanged SIM or Used SIM
All SIMs ready for exchange need to be deactivated if the used SIM is not actively linked to a subscription or user anymore. Ensure that ICCID has no more plans / active connectivity attached to it in the Dashboard.
Please note that once a SIM card has been deactivated, it will not be possible to use it with another device.
Faulty SIMs
Faulty SIMs cannot be used and should be discarded.
End-user should discard their SIMs if they are deemed broken or physically damaged.