What should be done with exchanged, used or faulty SIMs?

Edited

Exchanged SIM or Used SIM

  • Needs to be deactivated if the used SIM is not actively linked to a subscription or user anymore. Ensure that ICCID has no more plans / active connectivity attached to it.

  • Please note that once a SIM card has been activated it will not be possible to use it with another device.

Faulty SIM

  • Cannot be re-used and should be discarded.

  • End-user should discard these if broken or physically damaged.