Account information required for porting

Welcome to our guide on number porting! If you're considering switching your phone number to a new provider, it's essential to understand how the process works, especially regarding account details. In this article, we'll walk you through the key points to ensure a smooth transition.

Not necessarily, but the details must match for a port to be completed. Sometimes, the subscriber's name and information differ from the account details associated with the number-porting account holder. For example, a parent may be listed as the account holder in a family plan while their child wishes to port their number to another provider.

When porting your number, the provided account information must always match what the current carrier has on file. This includes the account holder's name, even if the person is moving away from a shared or family plan.

If the account holder's name differs from the person wanting to port the number, please follow these steps:

• For the port entry fields, use the account holder's name on file with the current carrier. This includes their first and last names as they appear with the current carrier.

When setting up your account with a new provider, the user details can differ from the account holder's port details. This includes information such as:

• Name

• Birthday

• Email

• Address

Let’s illustrate this with an example:

Kim Smith has a family plan with AT&T, where her husband and child each have a line. The account is under Kim's name. Kim's child, Billy, has just turned 18 and wants to move away from AT&T to a Gigs provider.

Here’s what Billy does during the setup:

• Billy uses his name for the user details during account setup.

• Billy requests a port-in to bring his phone number over from AT&T to the Gigs provider.

• Kim's name is used for the account holder name in the port request.

Once the porting is successfully completed, Billy's name becomes the account holder name with the Gigs provider.

We hope this guide helps clarify the number porting process for you! If you have any further questions, feel free to reach out to our support team.