Guide: Top-ups Overview

Top-ups Overview for subscribers

Updated over a week ago

Summary

A top-up is a common add-on that allows you to add credit to your mobile subscription so that you can make calls, text or access the internet in additional quantities beyond what is defined in a plan.

How it Works

You can upgrade your plan or select from a choice of data top-ups at any time, directly in Connect.

Pre-requisites

To apply a top-up, you must have an active subscription with a base plan.

Types

Data only.

Network Activation

In most cases, top-ups will be effective within minutes. When you book a top-up, the amount of data in a period increases and stays until the period ends, or until an additional top-up is booked.

Please reach out to customer support if the top up has not completed within several hours.

Limitations

  • Only supports data top-ups

  • Gigs does support adding multiple top-ups to a subscription

  • Vouchers cannot be applied to top-ups

  • Top-ups are currently one time

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