Options and behavior for a failed payment will be determined by which payment has failed.
First payment to start the subscription:
Determined by:
The subscription has just started
and there have been no other successful payments on the subscription
Note: In this regard, a month that's been fully covered by a voucher will still count as a successful payment
When the first payment has failed, there is a window of about 23 hours for that failed payment to be corrected. If a successful payment is not received within that time, then the subscription will be automatically cancelled and a new one will need to be created.
The payment method cannot be updated once this 23 hour timeframe has passed and the subscription has been cancelled.
Non-first subscription payments:
If the failed payment is not the first payment on a subscription, then that failed payment will be retried 4 times over the next 21 days. After each failed payment attempt, the end-user will receive e-mail notifications prompting them to update their payment method.
After the 4th failure, the subscription will be ended immediately.
To retry a payment immediately:
For some context:
Stripe uses “smart retry” logic in order to optimize the success rate of payment collection attempts -- because of this, there is no way to manually trigger a payment retry.
However, Stripe will immediately attempt collecting outstanding payments when a payment method is updated. This is essentially forcing a retry on a failed payment. To update a payment method, please have your end-user do the following:
Sign into Connect by inputting your one time password (OTP)
Click on Settings in the top right corner
Under Billing Information, click on Payment Method
Finally, click on Update Card in the top right corner