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Gigs Business Help Center (B2B)
How to get started with & manage your Business on the Gigs Platform
65 articles
User consentFind out what actions require the user's consent to complete
Domestic RoamingIs it included? How to handle the "please add credits" and other domestic roaming related issues.
How do I set up a Voucher?
How do I rate conversations with Gigs Support?Find out more about ratings and how they work at Gigs
Guide: Top-ups OverviewOverview of top-ups functionality (i.e. how to add data to an active subscription)
Guide: Usage AlertsCustomer guide to Usage Alerts
Guide: Portings TabGuide to the Portings Tab (Portings View, Portings Page)
What is the Dashboard?This is the one-stop-shop for anyone unfamiliar with the Dashboard.
How do I get access Gigs Support?Find out how to access Support via the Gigs Dashboard.
Guide: Users TabA walkthrough guide for the Users tab in the Dashboard.
Guide: Subscriptions Tab
Guide: Payments Tab
Guide: Devices Tab
Guide: SIMs Tab
Guide: Plans Tab
Guide: Vouchers Tab
Guide: DevelopersA walkthrough the Developers tab and everything you can find inside it.
Guide: Events & WebhooksA quick guide on how events and webhooks work at Gigs. See developer documentation for more details.
Can I delete an end-user from the Dashboard?
Do subscriptions need a device to function?Some subscriptions have devices associated and some don't - here's why.
How to cancel a subscription
How to refund a payment
Can an end-user reactivate their plan?
Can an end-user switch their plan?
Can I reactivate my plan after I’ve cancelled?
Guide: Plan ChangesHow to: Change Plans (Customer)
How to apply a Top-up to a subscriptionCustomer KB how-to apply top-ups
How does an end-user know if their payment went through successfully or was unsuccessful?
How many times will Gigs attempt a payment until the subscription is canceled?
Once an end-user updates their payment method, is there an option to pay immediately?
If the customer updates their payment method during an active subscription period, will the billing cycle restart or continue as normal?
What are reserves?Find out more about reserves and why they are included in your payout sheet.
Taxes and FeesMore information on taxes and the Recovery Fee
Failed PaymentsWhat happens when a payment fails and how to retry a failed payment
What should we do with exchanged, used, or faulty physical SIM?
Can we reuse SIM cards after a different customer has activated them?
Your customer wants to return the device but keep the physical SIM card
What is an ICCID?
When can I not exchange a SIM card?
What happens if an end-user deletes their eSIM?eSIMs are specific to the end-user's device and can be deleted from device settings.
How can I exchange an end-user’s physical SIM?Intended to help providers exchange physical SIMs for a subscriber / end-user.
How to add a SIM to a device manually
Why can I not exchange a specific SIM card?
How to exchange an AT&T SIM to another AT&T SIMSpecifically for AT&T to AT&T SIM exchanges.
What should be done with exchanged, used or faulty SIMs?
Can a SIM card be reused that has previously been activated by a different customer?
An end-user wants to return the device but keep the physical SIM card