How to reset or change a voicemail password / PIN

How to reset voicemail password / passcode, or PIN reset and change.

Updated over a week ago

If you are needing to reset the password for a user's voicemail, or if they are needing to update their voicemail password, please have them attempt the following (depending on the carrier):

AT&T:

  • To reset the voicemail password:

    • Please reach out to Gigs support

  • To change the voicemail password:

    • Open the dialer and press and hold 1

    • Enter your existing password

    • Select the following options in the menu:

      • 4

      • then 2

      • then 1

      • then 1

    • Enter your new password

T-Mobile:

  • To reset the voicemail password:

    • Open the dialer and type in #793# and hit the call button

      • This should reset the voicemail password to the last 4 digits of the phone number

  • To change the voicemail password:

    • Call the voicemail

      • Select the following options:

        • 5

        • then 1

      • Enter in the new password

O2 (Germany):

  • To reset the voicemail password:

    • Text RESET to 802901

    • You'll be sent a temporary password

      • You must change this password before you'll be able to listen to your messages

  • To change the voicemail password:

    • Call 901

    • Press *

    • Choose option 4

    • Follow the instructions for setting up a new password/PIN

If you do not see the relevant carrier above, or if the instructions aren't working, please contact Gigs support.

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