When you have an issue, you can reach out to the Gigs Support team and open a ticket. Read more about this process here.

Once your ticket is closed, you’ll be asked to rate the conversation with emojis. You will also have the option to leave a comment. See the example below.

This feedback is really important to us as it helps understand how we’re doing and what we can improve. We review ratings and comments regularly, and use them to prioritise improvements to how we work.