For context on what porting is, please check here.
If you find that you have submitted incorrect porting information, there are a couple of ways that you can correct this:
Port has not yet been declined:
Port has not yet been declined:
If the port is still pending and has not been declined yet, you will need to reach out to your new provider with the updated/corrected details. This is the provider you're trying to move your phone number to.
Port has been declined:
Port has been declined:
If you have received an email stating that your port has been declined, there is a chance that you will be able to resolve the issue yourself. This is referred to as self-healing ports. The following decline reasons can be self-healed:
Incorrect account number
Incorrect PIN
Port protection enabled
Wrong address on file
Please find how this process will look below:
If you are able to resolve the port issue yourself, you will receive an email that gives you the option of updating the port. In this example, there was an incorrect Account Number:
This email will include the reason the port-in request was declined, along with a button that will allow you to enter in the correct information.
After clicking the button in the email, you will then be redirected to the Connect flow where you will be prompted to enter in the corrected information.