How to manage invoices and billing in the Dashboard

Last updated: April 10, 2026

How to locate invoices, interpret billing records, and handle refund requests.

Finding invoices

  • Open the subscriber account → navigate to Invoices or Billing

  • Each invoice shows: Invoice ID, date issued, billing period, line items, total charged, and payment status

Gigs Invoices.gif

Invoice status reference

Status

Meaning

Paid

Payment collected successfully

Open

Invoice generated but payment not yet collected

Void

Invoice cancelled — no charge taken

Uncollectible

Payment failed and will not be retried — subscription may be suspended

Refunded

Full or partial refund has been issued

How to Mark an Invoice as Paid

  1. Click Actions > Mark as Paid

  2. Confirm the payment date and method in the dialog

  3. Click Confirm

Invoices Paid GIF from Gigs.gif

Handling refund requests

Check who is the Billing Agent for this subscriber's plan — refer to your Implementation Specification.

If Gigs is the Billing Agent: raise refund requests via support@gigs.com with Subscription ID, Invoice ID, billing period, amount, and reason. Refunds approved by Gigs are returned within up to 10 business days.

If your organization is the Billing Agent: refund management is handled within your own billing system.

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Getting started →Getting started with the Gigs Dashboard