My roaming isn't working

Use this when you're abroad, your plan includes roaming, but you have no signal or can't use data, calls, or texts.

Before you start

• Confirm your plan includes roaming in the country you're in — see ****Does my plan include roaming?

• Confirm roaming is enabled on your device — see ****How do I turn roaming on or off?

Step 1 — Restart your device

A full restart forces your device to re-register on a local network. Wait a minute after restarting.

Step 2 — Toggle roaming off and back on

Step 3 — Select a network manually

iPhone: Settings → Cellular → Mobile Data Options → Network Selection → turn off Automatic → choose a network

Android: Settings → Network & internet → Mobile network → Network operators → Search manually

• If one network doesn't work, try another. Switch back to Automatic once connected.

Step 4 — Toggle airplane mode

Enable for 30 seconds, then disable.

Still not working?

Raise it through the app. Include: the country you are in, your device make and model, and the steps already tried.

This article doesn't cover:

Does my plan include roaming →Does my plan include roaming?

Turn roaming on/off →How do I turn roaming on or off?