How to manage portings in the Dashboard

Last updated: April 10, 2026

How to find, read, and act on porting records in the Gigs Dashboard.

Finding porting records

Open the subscriber's account or subscription → navigate to the Portings tab

Both port-in and port-out requests are listed with timestamps and current status

Port-in status reference

Status	Meaning	What to do
processing	Request submitted and in progress with the losing carrier	Normal — monitor if beyond expected SLA
waiting_for_activation	Port approved — subscriber needs to complete eSIM installation	Guide subscriber through eSIM installation
completed	Port fully complete — number is live on the Gigs network	No action needed unless subscriber reports an issue
failed	Port rejected — rejection reason shown	Check reason and guide subscriber on resubmission

How to Create Port‑Out Credentials

Click + New Porting or Create Credentials
Fill in:
- Direction: In
- Phone number, old provider’s Account Number, Porting PIN, ZIP/Postcode, etc.
Click Generate Credentials

How to Update Porting Details

Click Actions > Update Porting
Correct any editable field (e.g. PIN, billing ZIP)
Click Submit Update

How to Cancel a Porting Request

Open the porting entry (status should be “pending” or “in-progress”)
Click Actions > Cancel Porting
Confirm cancellation in the modal prompt

Port-in SLA reference

US: Typically completes within one business day of a valid submission

UK: Required to complete within one working day (Mon–Fri 9am–5pm) under Ofcom regulations. Delays beyond this may entitle subscriber to Ofcom automatic compensation — escalate to Gigs support immediately.

Unauthorized port-out

If a subscriber reports they didn't authorize a port-out, treat as a potential fraud event. Escalate to Gigs support immediately via support@gigs.com. Do not attempt to reverse without Gigs support direction.

This article doesn't cover:

Getting started →Getting started with the Gigs Dashboard

Reading Events →Reading the Events tab