How to manage subscriptions in the Dashboard

Last updated: April 10, 2026

Key fields and actions available in the Subscriptions section of the Gigs Dashboard.

Key subscription fields

Field

What it tells you

Subscription ID

Unique identifier — always include in support escalations

Status

Active, Pending, Suspended, Cancelled, or Expired

Plan ID

The plan the subscriber is on — links to data cap, features, and pricing

MSISDN

The phone number assigned to this subscription

ICCID

The SIM or eSIM identifier — use for SIM-level investigations

Activation date

When the subscription became active and billing started

Renewal date

The next billing date

Feature flags

Which features are provisioned: voice, SMS, data, voicemail, roaming, VoLTE, VoWiFi, hotspot

Data usage

Current cycle usage vs the plan's data cap

Suspend and Resume

Performing Suspend immediately followed by Resume forces a provisioning resync between the Gigs platform and the carrier. Use for: eSIM stuck in an incorrect state, feature provisioning faults, or service not reflecting a recent plan change.

Suspending cuts the subscriber's service immediately. Only use when necessary and inform the subscriber in advance if possible. Never leave a subscription in Suspended state — either Resume it or escalate.

How to View a Subscription

  1. Navigate to Subscriptions in the left nav

  2. Search or filter by phone number, user, or status

  3. Click a subscription to view:

    • Plan, SIM, phone number, billing cycle

    • Status and lifecycle timestamps

    • Associated subscription changes and events

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You can view all subscriptions from the Subscriptions tab in the sidepane.
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You can view any subscription associated to a User from the User object.
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You can also filter subscriptions by any status value.

How to Add a Subscription

  1. In Subscriptions, click + New Subscription

  2. Complete form:

    • User, Address, Plan, SIM (auto or specific), Start Date

  3. Click Create Subscription

  4. A webhook or Dashboard event (subscription.created) confirms activation

How to Change a Plan

  1. Open the subscription

  2. Click Actions > Change Plan or SIM

  3. Select new Plan and/or SIM, and schedule date

  4. Click Submit

  5. A subscriptionChange.pending event appears; status updates once applied

Create Plan Change.gif

How to Cancel a Subscription

  1. Open the subscription

  2. Click Actions > Cancel Subscription

  3. Choose Cancellation Reason and effective date

  4. Click Confirm

  5. A subscription.canceled event logs the cancellation

Cancel Subscription.gif

How to Resume a Subscription

  1. For paused subscriptions, open the subscription

  2. Click Actions > Resume Subscription

  3. Confirm or select new Start Date

  4. Click Resume

  5. A subscription.resumed event confirms the restart

Resume Sub.gif

How to Monitor Subscription Status

  • Watch Dashboard statuses: active, pending, paused, canceled, restricted

  • Use the Events tab for lifecycle context (activated, canceled, resumed, subscriptionChange)

  • For major changes, escalate if subscriptionChange stays pending or fails (check event failure codes)

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This article doesn't cover:

Getting started →Getting started with the Gigs Dashboard

Reading Events →Reading the Events tab