Fraudulent Behavior

Welcome to our guide on identifying potentially fraudulent subscribers! While most users come to us with honest intentions, fraudulent behavior may occur at times. This article aims to help you recognize the signs of fraud and take appropriate action.

Fraud can take many forms, and while we can't cover every possibility, here are some common types you might encounter:

• Credit card testing

• Fraudulent purchases

• User impersonation

To help you identify potential fraud, please refer to the following indicators:

• Use of likely false information, such as:

  • Fake phone numbers

  • Fake email addresses

  • Fake addresses

• Inconsistencies in customer details across multiple purchases. For example:

  • Using the same email address but different names for various payments.

  • Multiple payments (including declined ones) made with:

    • The same card but different user addresses

    • Many cards that use the same shipping address

    • The same customer name/email address but different cards

• Other suspicious behavior that could indicate “card testing” or stolen cards, such as:

  • Cards with contradicting information

  • Same card attempted with different expiration dates

  • Same card attempted with different names

  • Different cards with unrelated names being attempted

• A user suspiciously contacts customer support, possibly phishing for information or displaying other red flag behavior.

• 🔗 Fair Usage violations may not be definitive but could suggest that their line is being used fraudulently.

If you believe you are dealing with a fraudulent user, please contact Gigs support at support@gigs.com for further assistance.

Thank you for helping us maintain a safe and secure environment for all our users!