My port-in is delayed or stuck

Most port-ins complete within a few hours to one business day. A delay is not the same as a failure.

First — check whether your port has actually failed

Open the app and check your port status. If it shows as failed or rejected, see ****My port-in failed — what do I do?

Common reasons for a delay

• Your previous carrier processes ports during business hours only — a Friday evening request may not progress until Monday

• Manual review hold — usually resolves within 1–2 business days

• Business or shared account — may require additional authorisation from the account holder

• Outstanding balance — some carriers won't release a number until any unpaid balance is cleared

What to do if pending for more than one business day

• Confirm your old SIM is still active

• Check if your previous carrier sent messages asking you to confirm the port

• Contact your previous carrier and ask them to confirm there are no holds on the account

• If no issue on their end and port is still stuck, raise it through the app

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Port failed →My port-in failed — what do I do?