My port-in is delayed or stuck

Last updated: May 8, 2026

Most port-ins complete within a few hours to one business day. A delay is not the same as a failure.

First — check whether your port has actually failed

Open the app and check your port status. If it shows as failed or rejected, see My port-in failed — what do I do?

Common reasons for a delay

  • Your previous carrier processes ports during business hours only — a Friday evening request may not progress until Monday

  • Manual review hold — usually resolves within 1–2 business days

  • Business or shared account — may require additional authorisation from the account holder

  • Outstanding balance — some carriers won't release a number until any unpaid balance is cleared

In the US — your service will begin as soon as the transfer completes.

In the UK — your new plan is active on a temporary number while the port is pending.

What to do if pending for more than one business day

  • Confirm your old SIM is still active

  • Check if your previous carrier sent messages asking you to confirm the port

  • Contact your previous carrier and ask them to confirm there are no holds on the account

  • If no issue on their end and port is still stuck, raise it through the app

This article doesn't cover:

Port failed →My port-in failed — what do I do?