How do I port my number in?

You can bring your existing phone number to your new plan during sign-up or from within your account after activation.

What you need before starting

• Your current phone number

• Your account number with your current carrier — find it on a bill or in your carrier's app

• Your port authorisation code (PAC or transfer PIN) — your current carrier must provide this on request

• Your current SIM must still be active

How to request a port-in

• Open the app → your subscription or plan details → select Port in my number or Keep my existing number

• Enter your current phone number, account number, and authorisation code

• Keep your old SIM in a device and stay available — the port typically completes within a few hours to one business day

• You will receive a notification when the port completes

What happens to my temporary number?

If your new plan was activated with a temporary number, that number is replaced by your ported number once the port completes.

This article doesn't cover:

Port delayed →My port-in is delayed or stuck

Port failed →My port-in failed — what do I do?