My port-in failed — what do I do?
Last updated: April 3, 2026
A failed port-in means your previous carrier rejected the request. Your new plan remains active on your temporary number — you have not lost service.
Common rejection reasons
Reason | Fix |
Incorrect account number | Find the correct number on a recent bill or in your previous carrier's app — do not rely on memory |
Invalid or expired authorisation code | Request a fresh code from your previous carrier. Most codes are valid for 30 days. |
Number no longer active | Contact your previous carrier immediately to check if the number can be reinstated |
Outstanding balance | Settle balance with old carrier, then resubmit |
Number not eligible for porting | Some numbers cannot be transferred — if confirmed, a new number will be assigned |
What to do
- Check the app for the reason the port was rejected
- Fix the issue (correct account number, get new authorisation code, clear balance)
- Resubmit the port request from your account in the app
This article doesn't cover:
Port delayed →My port-in is delayed or stuck