My port-in is delayed or stuck
Last updated: May 8, 2026
Most port-ins complete within a few hours to one business day. A delay is not the same as a failure.
First — check whether your port has actually failed
Open the app and check your port status. If it shows as failed or rejected, see My port-in failed — what do I do?
Common reasons for a delay
- Your previous carrier processes ports during business hours only — a Friday evening request may not progress until Monday
- Manual review hold — usually resolves within 1–2 business days
- Business or shared account — may require additional authorisation from the account holder
- Outstanding balance — some carriers won't release a number until any unpaid balance is cleared
In the US — your service will begin as soon as the transfer completes.
In the UK — your new plan is active on a temporary number while the port is pending.
What to do if pending for more than one business day
- Confirm your old SIM is still active
- Check if your previous carrier sent messages asking you to confirm the port
- Contact your previous carrier and ask them to confirm there are no holds on the account
- If no issue on their end and port is still stuck, raise it through the app
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Port failed →My port-in failed — what do I do?