How do I request a refund?

Refund eligibility depends on your plan terms and the circumstances of your request.

When a refund may be considered

• You were charged after cancelling your plan, and the cancellation was confirmed before the renewal date

• You were charged twice for the same billing cycle due to a billing error

• Your service was not provided or was significantly disrupted due to an issue on our end

When a refund is generally not available

• You cancelled your plan but the billing cycle had already started

• You did not use your plan during the cycle

• A data add-on was purchased and used

How to submit a refund request

• Open the app → Account, Billing, or Help

• Locate the charge you are querying

• Submit your request with the charge date, amount, and a brief explanation

How long does a refund take?

If approved, refunds are typically returned to your original payment method within up to 10 business days.

This article doesn't cover:

Unexpected charge →I've been charged unexpectedly — what do I do?

Cancellation policy →Cancellation, cooling-off, and refund policy