My payment failed — what do I do?
Last updated: April 3, 2026
A failed payment usually means there was a problem with the card or payment method on file. In most cases it can be fixed quickly.
If your payment fails, your service may be suspended until the payment is resolved. Fixing the issue promptly avoids any interruption to your plan.
Common reasons a payment fails
Reason | What to do |
Insufficient funds | Ensure funds are available — payment will retry automatically |
Card expired | Update your payment method with a new card. See How do I update my payment method? |
Card details changed (bank issued new card) | Update your payment method with the new card details |
Bank blocked the transaction | Contact your bank, confirm you authorise the charge, then wait for the next automatic retry |
3D Secure authentication required | Update your payment method — this triggers a fresh authentication flow |
What to do
- Open the app → Account or Billing → check for a notification about the failed payment
- Update your payment method if details have changed
- Check with your bank if details are correct but payment still failed
- Payment will be retried automatically once resolved — you do not need to trigger a new charge
My service is still suspended after paying
Service restoration after a successful retry is usually automatic but may take a few minutes. Restart your device. If not restored after 15 minutes, raise it through the app.
This article doesn't cover:
Update payment details →How do I update my payment method?
Billing overview →How does billing work?