How does billing work?

Your plan is billed on a recurring cycle — monthly in most cases. Payment is taken automatically at the start of each cycle using the payment method you provided when signing up.

When am I charged?

Your first payment is taken when you activate your plan. After that, you are charged at the start of each new billing cycle. Your renewal date is shown in the app under your plan details.

What payment methods are accepted?

Accepted payment methods depend on your provider. Most providers accept major credit and debit cards. Some also support Apple Pay or Google Pay. The options available to you are shown during sign-up and in your account settings.

Where can I see my billing history?

Your payment history is available in the app. Go to Account, Billing, or Payment history — the label depends on your provider app. Each entry shows the date, amount, and status of the charge.

Will I receive an invoice or receipt?

This depends on your provider. Some providers send an email receipt after each successful payment. Check your inbox around your renewal date, including your spam folder. If your provider does not send receipts automatically, your payment history in the app serves as a record of your charges.

What happens if a payment fails?

If a payment fails, your service may be suspended until the payment is resolved. See ****My payment failed — what do I do? for steps to fix this.

Can I change my payment method?

Yes. You can update your payment method from your account settings in the app. See ****How do I update my payment method?

This article doesn't cover:

Failed payment →My payment failed — what do I do?

Update payment details →How do I update my payment method?

Unexpected charge →I've been charged unexpectedly — what do I do?

Refunds →How do I request a refund?