My account was compromised or stolen

If you've lost access to your account, noticed unexpected changes (plan updates, messages you didn't send, login alerts you don't recognise), or believe someone else is using your account — act quickly.

If you can still log in

• Change your password immediately
• Check your account's linked email address — if it's been changed, contact support to reverse it
• Review your active subscriptions for anything you didn't authorise
• Remove any payment methods that may have been exposed

If you can no longer log in

Contact support immediately. We can verify your identity and help you regain access. Have your account email address and any subscription details ready.

If your phone number was transferred without your consent

See My number was ported out without authorization — this is a separate and urgent scenario.

Protecting your account going forward

• Use a strong, unique password for your account
• Enable two-factor authentication if available
• Avoid SMS-based 2FA on accounts linked to your mobile number

This article doesn't cover:

Can't log in →I can't log in to my account

Unauthorized port-out →My number was ported out without authorization