Your device may contain two IMEIs: IME1 (the physical SIM IMEI) and IME2 (the eSIM IMEI). These can both be found by using the simple steps below, for your particular device type:
Android and/or Samsung Device:
Go to Settings
Scroll down and select About Phone
Scroll down to find your IMEI number
iOS Device:
Go to Settings
Go to General
Go to About
Scroll down to find your IMEI number
Entering IMEI 1 or IMEI 2 during set up will allow you to successfully set up a plan.
Alternatively, you can identify the IMEI code by scanning the barcode on your device’s packaging.