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Subscriber Knowledge Base (user-facing articles)
Most common Subscriber FAQs
66 articles
Guide: Top-ups OverviewTop-ups Overview for subscribers
How to apply a Top-up to a subscription
Guide: Plan Changes (upgrades / downgrades)Subscriber
Guide: Usage AlertsSubscriber Usage Alerts
How to reset or change a voicemail password / PINHow to reset voicemail password or PIN reset and change.
My bill explained
When will I be billed?
Where is my order receipt?
Is my payment safe?
What kind of credit cards do you accept?
What payment methods do you currently support?
How do I get a refund for my purchase?
Will I be charged activation fees?
Can I add more than one credit card?
What is Stripe Connect?Find out more about Stripe Connect and why we use it at Gigs.
How to Redeem a Voucher CodeExplains how a subscriber / end user is able to redeem a voucher code.
What is a plan?
What do unlimited plans mean?
What are the plan categories of data, voice and text?
Can I have multiple plans on one account?
Can I switch between two plans?
Can I use the same plan on multiple devices?
Can I pause my plan?
How do I cancel my plan?
Where can I find your Terms & Conditions and Privacy Policy?
I lost my SIM card
What is an eSIM?
How do I know if my device is carrier unlocked?
How do I find my Gigs phone number?
Will my eSIM expire if I do not activate it?
Does my SIM card expire after a certain period of time?
Can I use my eSIM plan activation QR code multiple times?
Can my eSIM plan be re-installed?
Can my eSIM plan be used on multiple devices?
Where can I find the SIM card ICCID?
What should I do if I delete my eSIM plan?
What networks does my device run on?
SIM Replacements: how-toSubscriber's how-to guide for SIM replacements & conversions
Does Gigs support phone number transfers?
What is number porting?
How does number porting work?
What information is required to complete a number porting request?
How long does number porting take?
What is the status of a number porting request?
What happens if I cancel my existing subscription before the number transfer is completed?
Does Gigs support international phone number transfers?
What should I do if my phone number is locked for transfer?
Does the number transfer pin expire?
Can I keep my number if I choose to end my subscription?
How much does number porting cost?
What is a donor carrier?
Can I transfer my number to an eSIM?
Do the subscription details need to match the number porting account details?
What is a service address?
When is the number porting request submitted?
Does the number transfer pin expire?
How can we troubleshoot a number porting request that shows requested?