To find out if your device supports eSIM plans, go to your phone settings and locate your IMEI. If you need help locating your IMEI, please see instructions here.
Depending on your device’s capability, if you have more than one SIM on the device, you may need to temporarily disable or remove one of the SIM cards before trying to download the eSIM.
Android Device:
Go to Settings.
If in Settings you see a search bar, type in “IMEI” and the option “IMEI” (or similar wording) will show up. You can also go to About phone > Device Details.
Tap “IMEI”.
Enter your IMEI on the Scan code on packaging screen in the Gigs connect app.
Select Continue to determine if your device is compatible.
iOS Device:
Go to Settings > General > About.
For iOS 15 and newer, scroll to the bottom of the About page to find your IMEI. For older iOS versions see the section “Available SIM” or “Digital SIM.” (older iOS versions).
In Connect, enter your IMEI or scan the IMEI code from your device's packaging.
Select Continue to determine if your device is compatible.
Samsung Device:
Go to Settings.
If in Settings you see a search bar, type in “IMEI” and the option “IMEI information” (or similar wording) will show up. You can also go to About phone>Status.
Tap “IMEI information”.
Enter your IMEI on the Scan code on packaging screen in the Gigs connect app.
Select Continue to determine if your device is compatible.
You can also find an example list of some commonly used devices that are eSIM compatible here.