Why is my signal weak or dropping?

Last updated: April 3, 2026

Signal strength depends on your location, the network your plan uses, and your device settings.

Step 1 — Check your location

Mobile networks have coverage gaps in rural areas, basements, underground spaces, and buildings with dense walls. Moving a few meters can make a significant difference.

Step 2 — Confirm your eSIM is active and set as the data line

iPhone: Settings → Mobile Data — confirm your eSIM plan is selected for mobile data

Android/Samsung: Settings → Connections → SIM card manager — confirm preferred SIM for data

Step 3 — Toggle airplane mode and restart

Step 4 — Check for a network outage

Check status.gigs.com for active incidents.

Step 5 — Check your network mode setting

iPhone: Settings → Mobile Data → Mobile Data Options → Voice & Data → set to 5G Auto or LTE

Android/Samsung: Settings → Connections → Mobile networks → Network mode → set to Auto

If signal is consistently weak at your home or workplace, this is most likely a coverage limitation of the network your plan uses in that area. Switching to Wi-Fi for data-heavy tasks is the most reliable workaround.

This article doesn't cover:

No data →My eSIM has no mobile data or is not connecting

Slow data →My data is slow or I've been throttled