My data is slow or I've been throttled

Last updated: April 3, 2026

The most likely cause depends on whether you have recently hit your plan's data limit.

Have you used all your high-speed data?

Most plans include a set amount of high-speed data per cycle. Once you reach that limit, your speed is reduced — this is called throttling. Check your data usage in the app under My Plan or Data.

Throttling is not the same as your service being cut off. Calls and texts are unaffected. Your speed resets at the start of your next billing cycle.

What does unlimited actually mean?

Some unlimited plans still include a high-speed data cap. After that cap is reached, speeds drop for the rest of the cycle. Check your plan details for the specific high-speed allowance.

If you haven't hit your data limit

Cause	How to identify	What to do
Weak signal	Few or no signal bars	Move location. See Why is my signal weak or dropping?
Network congestion	Speeds slow at busy times/locations only	Temporary — resolves on its own
Roaming	You are abroad	Roaming data speeds are often lower — expected behaviour
Device issue	Speeds suddenly dropped	Restart and toggle airplane mode to force fresh network connection

This article doesn't cover:

Data allowance →What happens when I run out of data?

Signal issues →Why is my signal weak or dropping?