iMessage isn't working after a SIM change

If iMessage stopped working after a SIM swap, eSIM install, or port to Gigs, the most common cause is that your phone number was de-selected in iMessage settings when the SIM changed.

How to fix it

• Open Settings → Messages on your iPhone.
• Tap Send & Receive.
• Under "You can be reached by iMessage at", make sure your new Gigs phone number is checked.
• If your number isn't listed, sign out of your Apple ID at the bottom of the same screen, wait a minute, then sign back in. Your number should appear.

If iMessage still isn't working

• Confirm your line has data or Wi-Fi — iMessage requires an internet connection.
• Turn iMessage off and back on at Settings → Messages → iMessage.
• Reboot your phone.

If none of those resolve it, contact us.

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After porting, my new eSIM has no service →After porting, my new eSIM has no service

My new eSIM shows as 'MOBILE' or another name →My new eSIM shows as 'MOBILE' or another name