How do I port my number out?
Last updated: April 3, 2026
Porting your number out means taking your phone number with you when you move to a different carrier. The process is initiated with your new carrier — not with us.
How to start a port-out
- Sign up with your new carrier and select the option to keep your existing number
- Your new carrier will ask for your account number and an authorisation code — get these from the app under your account or plan settings (look for Port out, Transfer my number, or Get authorisation code)
- Provide these details to your new carrier — they will submit the port request on your behalf
- Keep your current SIM or eSIM active until the port completes
Do not cancel your plan before the port completes. Your plan is cancelled automatically once the port-out succeeds. Cancelling first may make your number unrecoverable.
How long does a port-out take?
Most port-outs complete within a few hours to one business day.
What if I just want to cancel without keeping the number?
Simply cancel your plan from within the app — you do not need to port out. See ****How do I cancel my plan?
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Cancel without porting →How do I cancel my plan?