My number was ported out without authorization

If your phone has suddenly lost service, or you've received a notification about a number transfer you didn't request, contact support immediately — this may be an unauthorized port-out.

Signs this may have happened

• Sudden loss of calls and texts with no explanation
• An alert about a successful transfer you didn't initiate
• You can no longer log in to your mobile account
• Others report receiving calls or messages as if from your number

What to do immediately

• Contact support now — we can investigate, freeze the account, and begin recovery
• Secure any linked accounts — phone numbers are often used for two-factor authentication; change passwords and disable SMS-based 2FA on important accounts (banking, email) as a precaution
• File a report with your local authorities if you believe this is fraud

We treat unauthorized port-outs as a security incident and will prioritize recovery.

This article doesn't cover:

Authorized port-out process →How do I port my number out?

Account compromised →My account was compromised or stolen