My tax-exempt status is not reflected

If you submitted tax-exempt documentation but are still seeing taxes on your invoice, here's what to check.

Common reasons

• The exemption was submitted after your plan was activated — in most cases, tax exemption applies from the next billing cycle onward, not retroactively
• The documentation submitted was incomplete or the wrong type for your jurisdiction
• The exemption hasn't been reviewed and applied yet

What to check

• Look for a confirmation email confirming your exemption was accepted and applied
• Check your latest invoice — exemptions typically take effect from the next renewal, not the current period
• If you believe the exemption should have applied retroactively, contact support with the date you submitted your documentation

If you haven't submitted yet

Contact support to find out what documentation is required for your location. Requirements vary by region and organisation type.

This article doesn't cover:

Invoice questions →My invoice is missing or incorrect

Unexpected charges →I've been charged unexpectedly — what do I do?