eSIM Activation Delayed or Stuck

If your eSIM installed successfully but service hasn't started yet, this is usually a short provisioning delay. Here's what to check.

Wait a few minutes

After installation, the network needs to provision your eSIM. This normally takes 1–5 minutes but can take up to 15 minutes in some cases. Keep the device connected to Wi-Fi and give it time before troubleshooting.

Check your subscription status

Open the app and confirm your plan is showing as active. If it shows pending, processing, or payment required, that needs to be resolved before the eSIM will activate.

Toggle the eSIM line off and on

iPhone:

Settings → Cellular → select your new eSIM line → turn Turn On This Line off, wait 10 seconds, then turn it back on.

Android / Samsung:

Settings → Network & internet → SIM cards → disable your new eSIM, wait 10 seconds, then re-enable it.

Restart your device

After toggling, restart fully. When the device comes back on, check whether service appears.

Check signal and network mode

• Make sure you are not in a weak signal area
• On Android, try setting the network mode to LTE/4G only if you are on a 5G setting and experiencing instability

This article doesn't cover:

eSIM showing an error during installation → My eSIM is not activating — troubleshooting guide

eSIM installed but no data → My eSIM has no mobile data or is not connecting