My eSIM is expired

If you tried to install your eSIM and got an "expired" or "invalid" error, the QR code or activation link has passed its validity window, or the profile was already used on another device.

Quick checks first

• Check if you've already installed this eSIM on another device — each profile can only be used once
• Look for an expiry notice in the email or app where you received the QR code
• If you recently factory reset your device, the original code may no longer be valid

How to get a replacement

Contact support with your subscription details. We can issue a new eSIM profile to replace the expired one. Have your account details ready and let us know which device you'll be installing it on.

This article doesn't cover:

eSIM activation errors →My eSIM is showing an invalid or activation error

eSIM won't activate →My eSIM is not activating — troubleshooting guide