Cancellation, cooling-off, and refund policy

This article explains your rights when cancelling a plan and when a refund may apply.

Cancelling your plan

You can cancel your plan at any time through the app. Cancellation takes effect at the end of your current billing cycle. See How do I cancel my plan?

Cooling-off rights

Depending on where you are based, you may have the right to cancel within a set period of activating your plan and receive a full or partial refund. These rights vary by region and are governed by the terms you agreed to at sign-up.

For the details that apply to you, see:

• Gigs End User Service Agreement
• Region Specific Terms — includes UK-specific cooling-off rights

Refunds

Refunds are considered when: you were charged after a confirmed cancellation before the renewal date, you were charged twice due to a billing error, or your service was significantly disrupted due to an issue on our end. See How do I request a refund?

Compensation

If you believe you are entitled to compensation — for example, due to a service outage or delayed porting — the process and eligibility criteria depend on your region. Please refer to the Gigs Region Specific Terms or contact support.

This article doesn't cover:

Cancel your plan →How do I cancel my plan?

Request a refund →How do I request a refund?

Formal complaint →How do I make a formal complaint?