I think my account has been accessed without my permission

If you believe someone else has accessed your account or made changes without your knowledge, act quickly.

Step 1 — Change your password immediately (if email/password login)

• Open the app → Account or Security → Change password → set a new strong password

• If you can't log in because details were already changed, use the Forgot password option or OTP login to regain access

Step 2 — Check your account for unauthorised changes

• Your registered email address — has it been changed?

• Your payment method — has a different card been added?

• Your subscription — has anything been cancelled, changed, or added?

• Your eSIM — has a new profile been issued or an existing one transferred?

Step 3 — Secure your email account

Your email inbox is the key to your account. Change your email password immediately and enable two-factor authentication if you haven't already.

Step 4 — Report it through the app

Once secured, report what happened. Include what changes you noticed and approximately when the access occurred.

This article doesn't cover:

Can't log in →I can't log in to my account

Change account details →How do I change my email address or account details?