My number was returned to original carrier

If your number transfer appeared to start but your number ended up back with your previous carrier, the port likely failed after the initial request was accepted.

Why this happens

• The port didn't complete within the allowed window and was automatically reversed
• Your old carrier manually rejected the transfer after it was submitted
• A technical error occurred during the transfer process

What to check

• Confirm your old SIM is active again — if the port reversed, your old service should have been restored
• Check the app for the port status — it may show a failure or rejection reason

Next steps

Contact support with your subscription ID and the details of your port request. We can review what happened and help you resubmit. Most failed ports can be retried once the issue is identified.

This article doesn't cover:

Port still in progress →My port-in is delayed or stuck

Port failed outright →My port-in failed — what do I do?