Overview
In the Subscriptions tab, you’ll be able to see all Subscriptions in your project with a quick overview of relevant information for that subscription:
Plan
The subscription's activation status
User (by name)
SIM ICCID number (including the carrier for that SIM)
Date the subscription was created
* When looking at Canceled and Ended subscriptions, you will also see a column for Cancelation Reason.
Filter
To filter the results on the page, click on the Filter button under the Subscriptions page tabs. From there, you can filter the results by:
User
Status
Canceled
Plan
SIM
Phone Number
You can also quickly filter the results by their status by clicking on the subtitles (or tabs) directly under the Subscriptions page title. These are labeled as followed:
All
Shows all subscriptions in your project
Active
Shows all active subscriptions, including ones that have been canceled but ended yet
Canceled
Shows all canceled subscriptions that haven't ended yet
Pending
Shows all subscriptions that have a pending status and haven't activated yet
Ended
Shows all subscriptions that have fully ended
Add Subscription
This is a new feature, soon to be released - this will allow dashboard members to create their own subscriptions directly from the dashboard.
Export
By clicking on this, you can export all the currently filtered information in the Subscriptions tab into a CSV format. Our customers use this typically for internal reporting, or other records if necessary.
Search Bar
This can be used to find a subscription in your project, which is particularly useful when the user base gets bigger and bigger as you grow with Gigs. Search using the ICCID, IMEI or subscription ID.
Individual Subscription Pages
If you click into an individual Subscription, you'll see a page similar to the screenshot below. This will include more detailed information, such as the:
Usage
User
Plan
SIM
Device
Payments made during the subscription duration
You can also see the subscription settings along the left hand side - such as Period Length, Subscription Type, Phone Number and Subscription ID.
This information is all included as part of the CSV file exported from the main page.
Also on this page, the Actions button in the top right corner will allow you to do several different actions, including:
Cancel the Subscription
Exchange the SIM associated with the Subscription
Replace the device associated with the subscription
Generate port-out credentials
Copy the ICCID, end-user's email or the subscription ID
If you choose to cancel a subscription, you will see a box similar to the following image:
Here, you will be asked to provide the following information:
When should the subscription cancel?
Will there be a full refund or no refund?
What is the cancelation reason?