While most users/subscribers will have honest intentions when they start service with you, there may be instances where fraudulent behavior is taking place. This article is here to help you recognize those potentially fraudulent subscribers.
What type of fraud is there?
While this isn't an all-encompassing list, these are some common types of fraud you may encounter:
Credit card testing
Fraudulent purchase
User impersonation
How to recognize fraud:
Please use the following list as a reference on how to recognize potential fraud:
Use of likely false information. Such as:
Fake phone numbers
Fake email addresses like [email protected]
Fake addresses
While we will verify an address for validity, it may be possible for someone to use an address that obviously isn't their home (such as a grocery store)
Inconsistencies in customer details across multiple purchases. For example:
Using the same e-mail address but a different names for various payments.
Many payments (including those that have been declined) made with:
The same card but different user addresses
Many cards that use the same shipping address
The same customer name/email address but different card
Other suspicions behavior that could indicate “card testing” or stolen cards
Cards with contradicting information
Same card attempted with different expiration dates
Same card attempted with different names
Different cards with different (unrelated) names being attempted
User has directly contacted your customer support acting in a suspicious manor, possibly phishing for information, or other red flag behavior.
Not an absolute indication, but could point to their line being used fraudulently
What to do?
If you feel like you're dealing with a fraudulent user, please contact Gigs support for further assistance at [email protected].